Confessions of a luxory hotel representative…
Posted by Your infamous hotel agent in Work on Jun 14th, 2009 | 2 commentsPlease note- It is not wise to be cruel to the hotel agent who checks you in.
I have worked at different hotels over the last 5 years while trying to make it through school and after dealing with some of the most tasteless attitudes from all sorts of clientele I would never choose to make it a career in hospitality. I merely buck up to the insults and deal with it but I have a warning message to those who are the travelers of the world.
Be nice to your hotel agent at check-in… most agents will not kiss your ass once you have displayed how much of a bitch or an asshole you can be… so if your wondering why you didn’t get the comp upgrade you so desired, check your attitude at reception and see if that will answer your question. I is either that or the agent is really sold out of the suites, but you will definately win more with a better attitude.
Personally I have delt with the most witty assholes and condescending bitches… these people constantly insult my intelligence on a daily basis and I just have to put up with it to keep my job. But seriously it is not acceptable people.
For example-Dont be a dick about what room you get at first if you can good with make small talk and nice conversation with out comming off like a perv… I can guarantee most clerks will be more than happy to comp your upgrade without mention. This is how you win without paying out the arm and the leg for it.
If you are more of the whiney complainer type we clerks are less likely to help you no matter how much of the company policy is telling us to kiss your ass… We do have access to what room you get and your room rate… to which no one can prove we did it on purpose; and beware if you are a return customer- so dont expect to get away with murder.
This is not that serious I am not a vengeful person. I just simply wont bend over backwards for ungratefule guests who are never satisfied and feel it necessary to be a constant bitch or asshole during their stay at any hotel I work at.
So do yourself a FAVOR all yea guests and hotel travelers…. treat the front desk staff well and it will definately be worth your while.
of course this is anonymous lol
2 Responses to “ “Confessions of a luxory hotel representative…”
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all that and you still didn’t say a damm thing.
I know how you feel! i’ve been working at a hotel for only 6 months but i know exactly what you mean! And yes, i do give better upgrades to people that are polite and make funny conversation. People who look at me to kiss their ass will get no sympathy from me. I don’t care if your back hurts and you HAVE to have a first floor room. If you’re going to be rude about it or demand it like its a right, then i’m not going to go out of my way to accomidate you. Too bad sucka!
What guests don’t realize is that we’re not being paid big bucks by any means. its just another minimum wage job. so don’t treat me like ya deserve my lips on your ass. It’s not gonna happen and in fact, i’ll go out of my way to make sure that i can’t do a damn thing for you if you say one unkind word to me. I mean that i will dig deeper for an accaptable reason that i can’t do something than to actually do it for you. No discounts or suites for you buddy!
My heart goes out to you friend for having to put up with it. But most of all for the fact that we can’t say what we want. Or else we wouldn’t be working there anymore.